LISTENINGPOST

Customer success

Escalation Timeline

Reconstruct the chronology of a customer escalation.

Configure this skill

The page and the file follow your answers.

CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Reconstruct the chronology of a customer escalation.

What it covers

Inputs

Escalation/account, start/end interval.

Result

Cited chronological timeline with owners, commitments, current state and unresolved facts.

What it uses

CRMSlackCalendarEmailDocumentsProject toolsKeep memory
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Attio, Slack, Google Workspace, Linear, Keep memory.

Procedure

  1. Resolve inputs for Escalation Timeline: account, renewal_window, time_window, csm. Default time window: renewal window and last 30 days of account activity (override if caller provides time_window). Ask only for.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Escalation Timeline (filter out unrelated day-plan noise).
  3. Run keep_search with these skill-specific intents (keep meaning; adjust wording to corpus):

Related skills

Customer success →
Executive Sponsor Check→Check whether executive sponsorship is active and appropriately assigned.Expansion Opportunity Scan→Assess expansion within the customer success book. Uses account, renewal window, time window, csm.Feature Request Clustering→Group customer feedback into evidenced themes.