LISTENINGPOST

Support ops

Ops Metric Daily

Report daily operations metrics. Uses time window, project key, person, vendor.

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CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Report daily operations metrics.

What it covers

Inputs

Metric names, definitions, owner, reporting date and comparison period.

Result

Metric/value/as-of/comparator table with deltas, definition changes and source references.

What it uses

SlackProject toolsCalendarEmailDocumentsKeep memoryRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Slack, Linear, Google Workspace, Keep memory.

Procedure

  1. Resolve inputs for Ops Metric Daily: time_window, project_key, person, vendor. Default time window: open incidents and SLA risk window (override if caller provides time_window). Ask only for missing critical inputs.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Ops Metric Daily (filter out unrelated day-plan noise).
  3. Operations lens: Prefer sources , Linear ops issues, Slack #ops, runbooks, vendor threads. Role ranking bias: page/duty → blocker → coverage → process debt.

Related skills

Support ops →
Partner Ops Board→Prepare a partner operations board. Uses time window, account, ticket id, severity.Partner Support Queue→Prepare support work for a defined customer entitlement group.Post-Incident Customer Care List→Identify customer follow-up required after an incident.