LISTENINGPOST

Inbox

Support Escalation Inbox

Find customer support escalations requiring an owner response.

Configure this skill

The page and the file follow your answers.

CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Find customer support escalations requiring an owner response.

What it covers

Inputs

Support scope, severity/response policy, cutoff.

Result

Escalation queue with impact evidence, policy deadline, owner and latest status.

What it uses

CalendarEmailDocumentsSlackRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Google Workspace, Slack.

Procedure

  1. Resolve inputs for Support Escalation Inbox: time_window, account, ticket_id, severity. Default time window: last 48-72 hours of unread / waiting threads (override if caller provides time_window). Ask only for.
  2. Support lens: Prefer sources , tickets, Slack #support, runbooks, customer escalations. Role ranking bias: SLA breach → severity → VIP → backlog theme.
  3. Run keep_search with these skill-specific intents (keep meaning; adjust wording to corpus):

Related skills

Inbox →
Support Inbox Sweep→Prepare a support inbox sweep. Uses time window, account, ticket id, severity.Thread Summary For Handoff→Transfer the actionable state of a conversation.Travel Inbox Mode→Triage messages during travel. Uses time window, sender, label, person.