LISTENINGPOST

Customer success

Support Heatmap By Account

Compare support burden across accounts.

Configure this skill

The page and the file follow your answers.

CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Compare support burden across accounts.

What it covers

Inputs

Accounts, period, ticket scope and severity definitions.

Result

Account/topic/severity summary with affected customers, recurring causes and coverage limits.

What it uses

CRMSlackCalendarEmailDocumentsProject toolsKeep memory
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Attio, Slack, Google Workspace, Linear, Keep memory.

Procedure

  1. Resolve inputs for Support Heatmap By Account: time_window, account, ticket_id, severity. Default time window: renewal window and last 30 days of account activity (override if caller provides time_window). Ask only.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Support Heatmap By Account (filter out unrelated day-plan noise).
  3. Support lens: Prefer sources , tickets, Slack #support, runbooks, customer escalations. Role ranking bias: SLA breach → severity → VIP → backlog theme.

Related skills

Customer success →
Training Gap Signals→Identify product training needs supported by customer evidence.Usage Narrative For QBR→Explain measured customer outcomes without overstating attribution.Value Realization Story→Value Realization Story. Uses account, renewal window, time window, csm.