LISTENINGPOST

Support ops

Support QA Themes

Review support interactions against an actual quality rubric.

Configure this skill

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CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Review support interactions against an actual quality rubric.

What it covers

Inputs

Authorized interaction sample, rubric, period.

Result

Rubric-based observations, examples, process themes and review limitations.

What it uses

SlackProject toolsCalendarEmailDocumentsKeep memoryRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Slack, Linear, Google Workspace, Keep memory.

Procedure

  1. Resolve inputs for Support QA Themes: time_window, account, ticket_id, severity. Default time window: open incidents and SLA risk window (override if caller provides time_window). Ask only for missing critical inputs.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Support QA Themes (filter out unrelated day-plan noise).
  3. Support lens: Prefer sources , tickets, Slack #support, runbooks, customer escalations. Role ranking bias: SLA breach → severity → VIP → backlog theme.

Related skills

Support ops →
Telephony / Channel Mix Glance→Compare support demand across channels.Ticket Surge Explainer→Investigate a change in ticket volume.Tool Outage Workarounds→Find approved alternatives during a tool outage.