LISTENINGPOST

Projects

Support Status Report

Prepare a support project report. Uses time window, account, ticket id, severity.

Configure this skill

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CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Prepare a support project report.

What it covers

Inputs

Project, current plan/baseline, reporting cutoff.

Result

Milestone status, baseline variance, blockers, decisions and sources.

What it uses

Project toolsSlackCalendarEmailDocumentsKeep memoryRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Linear, Slack, Google Workspace, Keep memory.

Procedure

  1. Resolve inputs for Support Status Report: time_window, account, ticket_id, severity. Default time window: active program milestones this month (override if caller provides time_window). Ask only for missing critical.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Support Status Report (filter out unrelated day-plan noise).
  3. Support lens: Prefer sources , tickets, Slack #support, runbooks, customer escalations. Role ranking bias: SLA breach → severity → VIP → backlog theme.

Related skills

Projects →
Timeline Sanity Check→Check a project schedule for internal contradictions.Vendor Workstream Status→Vendor Workstream Status. Uses project key, program, milestone, time window.Weekly PMO Digest→Prepare a weekly PMO digest. Uses project key, program, milestone, time window.