LISTENINGPOST

Support ops

Open Incident Board

Summarize currently open incidents from authoritative records.

Configure this skill

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CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

Summarize currently open incidents from authoritative records.

What it covers

Inputs

Services/accounts, cutoff, incident-state definitions.

Result

Incident board with current state, impact, owner, next update and evidence timestamp.

What it uses

SlackProject toolsCalendarEmailDocumentsKeep memoryRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Slack, Linear, Google Workspace, Keep memory.

Procedure

  1. Resolve inputs for Open Incident Board: time_window, account, ticket_id, severity. Default time window: open incidents and SLA risk window (override if caller provides time_window). Ask only for missing critical inputs.
  2. keep_memory_read for open tasks, decisions, and handoffs relevant to Open Incident Board (filter out unrelated day-plan noise).
  3. Run keep_search with these skill-specific intents (keep meaning; adjust wording to corpus):

Related skills

Support ops →
Ops Metric Daily→Report daily operations metrics. Uses time window, project key, person, vendor.Partner Ops Board→Prepare a partner operations board. Uses time window, account, ticket id, severity.Partner Support Queue→Prepare support work for a defined customer entitlement group.