LISTENINGPOST

Support ops

On-Call Handoff Ops

On-Call Handoff Ops. Uses time window, account, ticket id, severity.

Configure this skill

The page and the file follow your answers.

CRM
Email
Chat
Documents
Calendar
Project tools

6 of 6 systems connected

KeepDirectMissing
Your assistantSKILL.md

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Morning Brief

Build a prioritized brief for today from the caller's calendar, messages, documents and project records, using Keep MCP. Read only.

1. Read today's calendar events, open assigned tasks, direct requests since the last brief and unresolved commitments.
2. Separate active incidents, decisions waiting on the caller, external deadlines and routine work. Check for replies before calling an item outstanding. Rank by consequence and time remaining.
3. Fit proposed actions around fixed meetings and flag conflicting commitments.

Result: a dated brief with urgent changes, commitments, meeting preparation and a feasible next-action list, each tied to its source.

When to use it

On-Call Handoff Ops

What it covers

Inputs

Outgoing/incoming shift, services, timezones.

Result

Shift handoff with active work, actionable triggers, escalation contacts and evidence.

What it uses

SlackProject toolsCalendarEmailDocumentsKeep memoryRead only
For developers

Retrieval instructions

Resolve people, accounts and projects by stable identifiers. Use only the sources this task needs. Cite the source and date for each finding. Keep source systems unchanged.

Data sources

Slack, Linear, Google Workspace, Keep memory.

Procedure

  1. Resolve inputs for On-Call Handoff Ops: time_window, account, ticket_id, severity. Default time window: open incidents and SLA risk window (override if caller provides time_window). Ask only for missing critical inputs.
  2. keep_memory_read first for cards tied to on-call-handoff-ops / project_key / thread , prior decisions, open tasks, handoffs, and pins the caller can see.
  3. Run keep_search with these skill-specific intents (keep meaning; adjust wording to corpus):

Related skills

Support ops →
Open Incident Board→Summarize currently open incidents from authoritative records.Ops Metric Daily→Report daily operations metrics. Uses time window, project key, person, vendor.Partner Ops Board→Prepare a partner operations board. Uses time window, account, ticket id, severity.